At Glem Design, we take great pride in crafting each item with care and precision. Since all of our items are made-to-order and hand-made, they require a lead time of 3-4 weeks from the date of purchase for manufacturing. Depending on any requested customizations, this lead time may vary, but we will inform you of any changes to the estimated completion date.
We offer worldwide shipping at no extra charge, regardless of the order value. Additionally, all shipments are covered by third-party insurance, providing you with peace of mind.
Once your order is ready to ship, we will send you an email with a tracking number, allowing you to follow your package’s progress. We use DHL Express/FedEx to ship our parcels and will provide you with an estimated delivery date when the shipment is made.
If your package is lost or damaged during transit, please get in touch with us immediately, and we will work with you to resolve the issue. We may require photos or other evidence of the damage to process your claim.
Please note that customs duties, taxes, and other fees may apply to international shipments, which are the customer’s responsibility. We recommend checking with your local customs office for more information.
If you have any questions or concerns about our shipping policy, please do not hesitate to reach out. We are always here to help and ensure you are delighted with your purchase.